1. Returns Policy
We want you to be completely satisfied with your purchase. If you are not, you may return the item under the following terms:
- Return Period: Items can be returned within 30 days of delivery.
- Condition: Items must be returned in the same condition as supplied. Parts must not be tampered with, modified, or damaged.
- Return Shipping:
- If the item is faulty or not as described, we will provide a full refund upon return of the item.
- If the item is no longer required, the buyer is responsible for return postage costs.
- Return Authorisation: Please contact us before sending any item back.
- Refunds: Refunds will be issued once the returned item has been tested and confirmed in the condition supplied.
2. Warranty
All items are tested before dispatch and are guaranteed to be in working order at the time of sale.
- Warranty Period: 30 days from the date of delivery.
- Coverage: Warranty covers the part itself only — it does not cover installation costs, labour, or any damage caused during installation.
- Exclusions: Warranty is void if:
- The part is damaged due to incorrect installation.
- The part has been modified, opened, or tampered with.
- Damage is caused by power surges, liquid ingress, or physical mishandling.
3. Installation Disclaimer
All electronic parts should be fitted by a qualified technician. PixelPartz will not be responsible for damage caused by improper installation.
4. Contact
For all returns and warranty enquiries:
Email: help@pixelpartz.co.uk